Returns & Satisfaction Guarantee
At Stratos Wellness, we stand behind the quality of our products and want every customer to have a positive experience. Because our products are consumable wellness items, we are unable to accept physical returns once an order has been delivered. However, your satisfaction is important to us, and we offer a 60-Day Satisfaction Guarantee.
60-Day Satisfaction Guarantee
If you are not satisfied with your purchase for any reason, please contact our support team within 60 days of delivery and we will work with you to make it right. Our goal is to ensure you have the best possible experience with our products. In many cases, we may recommend a replacement product or alternate flavor that may better fit your preferences. If a replacement does not resolve the issue, we will issue a refund of the purchase price (excluding shipping).
Replacement First Policy
To provide the best experience for our customers, we may first offer:
- Requests must be made within 60 days of the delivery date
- Limit one guarantee claim per customer per item
- The guarantee applies only to purchases made directly from our website
Shipping costs are non-refundable.
How to Request Support
If you experience an issue or have questions about your purchase, please contact our support team at: info@stratos-wellness.com Please include your order number and a brief description of the issue, and our team will respond as quickly as possible. All inquiries will receive a response within 24 hours.
Please include your order number and a brief description of the issue, and our team will respond as quickly as possible. All inquiries will receive a response within 24 hours.
